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Weekend Upgrade – of Sorts
by Andrew McCaskey
Slashdot Review Podcast
It’s been over a year since I’ve spent much time describing the trials and tribulations of keeping a podcast service on the air. Sometimes the best of intentions don”t turn out exactly as planned, and this weekend was no exception. Friday night – in the wee hours Saturday, I had the folks at GoDaddy add a dedicated Cisco firewall to the server for SDR, trying to improve the overall reliability of the service. We have been operating over a year without problems The work went smoothly, and I was well prepared with printouts of the FAQ for some minor dust-up work early Saturday morning.
In the world of storytelling, this is known as foreshadowing. I’ll keep the story short, and let you know that in spite of these well laid plans (which professional Sys-admins refer to as letting children playing with razor blades) my re-configuration of the server went off in the wrong direction and slowed things down this past weekend – delivering late shows to some listeners – and delivering the Plesk log in screen – the equivalent of the old TV test pattern in this digital age – to those trying to view the site at Slashdotreview.com.
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When they (GoDaddy) installed the firewall sometime after midnight Friday night, the external address was put onto the Cisco box, and the internal 10.0.0.1 was set up. I went in and mapped the physical address on the server using Plesk – but that set each of the domain zone records to 10.0.0.1, and each of the domain records had to be remapped to the external IP.
Well, that error propagated like crazy. Add some nameserver confusion and after some valiant efforts I got to exercise the premium support line. It was back up within a half an hour , and using OpenDNS all was right within about twenty minutes. However, all was not right in the outer reaches of the system – such remote spots as Verizon and Comcast. I was getting reports from listeners as late as Sunday afternoon that the bad DNS record had gone forth, and the good correction had not yet caught up.
It looks like there were lots of confused podcatchers left in the dark at some point.
The good news – if you are hearing this, it’s all fixed. Like it never happened.
Thanks for your patience.
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